How can we help?

For account access, Etsy shop connections, order synchronisation, listing drafts, fulfilment submissions, privacy requests or data deletion, email the SmashOrder support team.

Include these details

• The email address used for your SmashOrder account
• Your shop name, without sending an Etsy password or access token
• The order receipt number if the question concerns an order
• A screenshot with buyer addresses and other sensitive information removed

Protect your credentials

SmashOrder support will never ask you to email an Etsy password, API secret, OAuth token or logistics-provider secret.